customer support

we are here to help you
Who can use our product

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

What is our returns policy?

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.

What are the shipping options?

We deal with fast shipping companies to meet the needs of our customers as soon as possible. We ship within the United States, the United Kingdom, Australia, Canada, and the UAE

Our Shipping Policy page provides more detailed information about the terms and conditions that constitute our shipping policy.

When will I receive my order?

All orders made before 2:00 PM are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

What should I do if I never receivedmy order?

Delivery delays can occasionally occur. If you failed to receive your order, please let us know by email (

A customer service representative will locate your order and inform you of the next steps.

What do I do if I receive adefective order?

jewelery club is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

How do I make changes to an order I’ve already placed?

Unfortunately, once an order has been
processed, there cannot be any changes made to the order. We process every
order at the end of every day at 12:00 AM EST. If you want to cancel or change
your order, please contact us at before 12:00 AM EST.